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We welcome you to experience innovation and technology in the midst of cultural city of Yogyakarta.
This tour takes you through all areas from engineering, R&D, metal component unit, assembly and showroom where you can observe the latest technology that we use and test the high quality products.
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PRODUCT MAINTENANCE
Proper maintenance extends life of products. To make sure our customers find the best experience from using our product, MAK will provide support for routine maintenance.
Our staff has been trained to perform onsite product maintenance, which shall be done efficiently with minimal interruption to the user. This service is currently available only for our clients in Indonesia area. Our overseas clients may contact our export marketing representative (This email address is being protected from spambots. You need JavaScript enabled to view it.) for support.
PRODUCT ASSEMBLY TRAINING
Some of our products have knock-down design that comes with product assembly instruction. If you would like to learn more about assembly, please contact us to arrange onsite training.
. This service is currently available only for our clients in Indonesia area. Our overseas clients may contact our export marketing representative (This email address is being protected from spambots. You need JavaScript enabled to view it.) for support.
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MAK has been a reliable partner in OEM (Original Equipment Manufacturer). We have an extensive production capability in every unit: metal processing unit, mold and dies, plastic injection, caster, electroplating and assembly.
We guarantee process accuracy and efficiency through the application of modern technology which involved CAD/CAM, laser cutting machine, CNC machine, and robotic welding machine. The latest technology that we use is managed by skillful, dedicated staffs to craft the best product for every partner.
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We offer 2-year warranty against manufacturing defects and 1-year warranty for the electric components and casters when used in accordance with the manual book.
PRODUCT UNDER WARRANTY
You are entitled for a replacement free of charge, at our discretion, when you receive a damaged product or spare part due to manufacturing defect and it is still under our limited warranty period.
For further information regarding warranty claim and procedure please contact our Export representative.
PRODUCT NOT UNDER WARRANTY
Your products are not eligible for warranty replacement procedure if the product warranty period is over or products were damaged due to improper use or accident.
However, for any technical problem or damages that are not covered under warranty please contact our customer service or marketing representative for best solution.